Privacy policy

Your privacy is important to us, so SevenVPN UAB, a company based in Lithuania, has created the following Privacy Policy (“Policy”) to let you know what information we collect when you visit our Site https://7vpn.com/ (“Site”), why we collect it and how we use it.
The terms “You,” “Your,” “Yours” and “User” refer to the entity/person/ organization using our Site.
When this Policy mentions “We”, “Us,” and “Our” it refers to SevenVPN UAB and its subsidiaries and affiliates.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at [email protected].

1. Information we collect from you

We collect the information You provide to us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.

• Communications, Chats, Messaging. When you communicate with us through email or any other way (e.g., contacting customer support), we collect information about your communication and any information You choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, purchase history, etc.

2. Information we collect automatically

When you use our App, Site or contact us directly we may collect information about the way you act in our App/Site, the services You use and how You use them. This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of our services.

• Log data and Device information. We automatically collect log data and device information when you access and use the App or Site. That information includes, among other things: Internet protocol (IP) addresses, device type, phone model, operating system version, date/time stamps, and crash logs.
• Tracking technologies and Analytics. We use tracking technologies, including Device IDs (such as advertising identifiers) and third-party analytics tools (such as Google/Firebase Analytics and Appsflyer) to collect information about your interactions with the App and Site. This helps us understand how our services are used, track app installations, and improve user experience.
• Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience (for example, to connect you to the optimal server). Such data may be collected only when you access our services using your device.

3. The way we use your information

We process your information adhering to the general data processing principles. We may use the information we collect through our App/Site for a number of reasons, including to:

• to authenticate your device (anonymous identification)
• to ensure the technical functioning of the VPN service
• to create statistics and analyze app performance
• to improve services and app stability
• to ensure data security and prevent fraud
• to comply with applicable laws
• to provide customer support (when you contact us)

We do not use your information to track your internet activity, and we operate under a strict no-logs policy regarding your browsing history and data traffic.

4. Direct marketing

We respect your inbox. Because we do not require registration or collect your email address, we do not engage in direct email marketing, nor do we sell or share your contact details with third parties for marketing purposes.

5. How we may share your information

We do not sell your personal data to anyone. We may share anonymous device and analytical information with third parties that we use to provide and support our Services:

• Analytics and attribution platforms (e.g., Firebase, Appsflyer)
• Subscription and billing management platforms (e.g., Apple App Store, Google Play, Apphud)
• We may also disclose your information to third parties:
• where required by law or regulatory requirement, court order or other judicial authorization;
• in response to lawful requests by public authorities;
• in connection with the sale, transfer, merger, or restructuring of a business;
• to protect or defend our rights, interests or property, or that of third parties;
• to investigate any wrongdoing in connection with our products and services.

We may also disclose your information to third parties:

• where required by law or regulatory requirement, court order or other
• judicial authorization;
• in response to lawful requests by public authorities, including for the
• purposes of meeting national security and law enforcement requirements;
• in connection with the sale, transfer, merger, bankruptcy, restructuring or
• other reorganization of a business;
• to protect or defend our rights, interests or property, or that of third parties;
• to investigate any wrongdoing in connection with our products and
• services;
• and to protect the vital interests of an individual.

6. Cookies (Site only)

Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. You may find more information about how to delete cookies on the website https://allaboutcookies.org/.

7. Information from minors

Our App and Services are not intended for or directed to persons under the age of 18. We do not knowingly collect or ask for information from minors. We will delete any information we discover is collected from a minor. Please contact us using the contact details below if you believe we might have information about a minor.

8. Sensitive information

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data related to sexual orientation.

9. Retention

We retain your minimal data only as long as necessary to provide services to you, comply with our legal obligations, resolve disputes, and enforce our agreements.

Since we do not collect personal accounts, most connection data is either not stored at all or deleted immediately after the session ends.

10. Security

We have implemented security measures designed to protect the information you share with us, including physical, electronic, and procedural measures.

Regardless of the measures and efforts taken by us, the transmission of information via internet is not completely secure.

We do not guarantee the absolute protection and security of your information.

11. Your rights

You are entitled to a range of rights regarding the protection of your personal information. Since we do not require account creation or collect identifiable information (like email or name), please note that we may not be able to identify your specific data in our systems. Your rights include:

• The right to access the information we have about you.
• The right to rectify inaccurate information about you.
• The right to object to the processing or withdraw consent.
• The right to erase any data concerning you.
• The right to lodge a complaint to the national Data Protection Agency in your country of residence.

If you wish to exercise any of these rights, please contact us at [email protected].

12. Application of policy

This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services, or other sites linked from our Site or Services.

13. Amendments

Our Policy may change from time to time. We will post any Policy changes on our Site and within the App. Continued use of the App or Site implies acceptance of the revised Policy.

14. Acceptance of this policy

We assume that all Users of our App and Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Services.

15. Further information

If you have any further questions regarding the data we collect or how we use it, please feel free to contact us at [email protected].